Complaints to the RTL
Tracking member complaints from intake to the response of the Réseau de transport de Longueuil (RTL).
| Case | Member | Category | Received | Step | Due date | RTL ref. | Action |
|---|---|---|---|---|---|---|---|
| P-2026-0143 | Jean-Guy Pelletier Saint-Lambert | Safety – wheelchair securement | RTL response received (step 4 of 5) | Overdue by 6 days Inform the member | RTL-26-10001 | View complaint P-2026-0143 by Jean-Guy Pelletier | |
| P-2026-0144 | Marc-André Bélanger Brossard | Driver conduct | Under investigation (RTL) (step 3 of 5) | Overdue by 4 days RTL response expected | RTL-26-10008 | View complaint P-2026-0144 by Marc-André Bélanger | |
| P-2026-0150 | Robert Gagnon Boucherville | Inaccessible information | Received (step 1 of 5) | Overdue by 4 days Send to the RTL | Not sent | View complaint P-2026-0150 by Robert Gagnon | |
| P-2026-0151 | Monique Leblanc Longueuil | Significant delay | Received (step 1 of 5) | Send to the RTL | Not sent | View complaint P-2026-0151 by Monique Leblanc | |
| P-2026-0152 | Denise Paquette Saint-Lambert | Driver conduct | Received (step 1 of 5) | Send to the RTL | Not sent | View complaint P-2026-0152 by Denise Paquette | |
| P-2026-0145 | Carmen Rodriguez Longueuil | Booking refused or changed | Under investigation (RTL) (step 3 of 5) | RTL response expected | RTL-26-10015 | View complaint P-2026-0145 by Carmen Rodriguez | |
| P-2026-0153 | Émilie Fortin Saint-Bruno-de-Montarville | Trip too long | Received (step 1 of 5) | Send to the RTL | Not sent | View complaint P-2026-0153 by Émilie Fortin | |
| P-2026-0154 | Pierre Ouellet Boucherville | Significant delay | Received (step 1 of 5) | Send to the RTL | Not sent | View complaint P-2026-0154 by Pierre Ouellet | |
| P-2026-0142 | Fatima Benali Longueuil | Vehicle no-show | Appeal / review (after step 5) | Review response | RTL-26-09994 | View complaint P-2026-0142 by Fatima Benali | |
| P-2026-0147 | Margaret O'Brien Saint-Bruno-de-Montarville | Significant delay | Sent to the RTL (step 2 of 5) | RTL response expected | RTL-26-11029 | View complaint P-2026-0147 by Margaret O'Brien | |
| P-2026-0148 | Sylvain Morin Brossard | Vehicle accessibility | Under investigation (RTL) (step 3 of 5) | RTL response expected | RTL-26-11036 | View complaint P-2026-0148 by Sylvain Morin | |
| P-2026-0149 | Antoine Roy Brossard | Vehicle no-show | Sent to the RTL (step 2 of 5) | RTL response expected | RTL-26-11043 | View complaint P-2026-0149 by Antoine Roy | |
| P-2026-0141 | Ginette Lavoie Longueuil | Significant delay | Member informed – closed (step 5 of 5) | None (closed) | RTL-26-08987 | View complaint P-2026-0141 by Ginette Lavoie | |
| P-2026-0146 | David Thompson Saint-Lambert | Trip too long | Member informed – closed (step 5 of 5) | None (closed) | RTL-26-10022 | View complaint P-2026-0146 by David Thompson |