Complaint P-2026-0147
Sent to the RTL (step 2 of 5)
Significant delay · Margaret O'Brien
Open in the AI assistant (case P-2026-0147)
Progress
- Received(completed)
- Sent to the RTL(current step)
- Under investigation (RTL)(upcoming)
- RTL response received(upcoming)
- Member informed – closed(upcoming)
Summary
- Member
- Margaret O'Brien (no. 1015) · prefers : Phone
- Category
- Significant delay
- Incident
- , 7 h 45
- Trip
- Domicile, Saint-Bruno → Hôpital Charles-Le Moyne
Booking A-455776 - Received
- · Phone
- Filed by
- Julien Martel, on behalf of the member
- RTL reference
- RTL-26-11029
- Due date
RTL response expected- Assigned to
- Julien Martel
Description of events
The vehicle arrived more than 45 minutes late. The member missed a medical appointment and received no call.
Attachments
- Notes-appel.txt (TXT, 3 Ko)
History
Oldest first.
Complaint received
Member's call logged. Facts collected and read back to the member.
Sent to the RTL
Complaint sent to RTL customer service with the member's consent. Reference assigned: RTL-26-11029.
Related calls
| Date | Direction | Notes |
|---|---|---|
| , 15 h 40 | Outgoing | Le RTL n'a pas encore répondu ; membre informée. |