Complaint P-2026-0145
Under investigation (RTL) (step 3 of 5)
Booking refused or changed · Carmen Rodriguez
Open in the AI assistant (case P-2026-0145)
Progress
- Received(completed)
- Sent to the RTL(completed)
- Under investigation (RTL)(current step)
- RTL response received(upcoming)
- Member informed – closed(upcoming)
Summary
- Member
- Carmen Rodriguez (no. 1011) · prefers : Text message (SMS)
- Category
- Booking refused or changed
- Incident
- , 9 h 00
- Trip
- Domicile, Saint-Hubert → Travail, Boucherville
Booking A-453918 - Received
- · Phone
- Filed by
- Julien Martel, on behalf of the member
- RTL reference
- RTL-26-10015
- Due date
RTL response expected- Assigned to
- Julien Martel
Description of events
The regular work booking was changed without notice, with pick-up 1.5 hours earlier.
Attachments
- Notes-appel.txt (TXT, 3 Ko)
History
Oldest first.
Complaint received
Member's call logged. Facts collected and read back to the member.
Sent to the RTL
Complaint sent to RTL customer service with the member's consent. Reference assigned: RTL-26-10015.
RTL opened an investigation
The RTL confirms it opened an investigation with the carrier.