Complaint P-2026-0146
Member informed – closed (step 5 of 5)
Trip too long · David Thompson
Open in the AI assistant (case P-2026-0146)
Progress
- Received(completed)
- Sent to the RTL(completed)
- Under investigation (RTL)(completed)
- RTL response received(completed)
- Member informed – closed(completed)
Summary
- Member
- David Thompson (no. 1008) · prefers : Phone
- Category
- Trip too long
- Incident
- , 15 h 10
- Trip
- Centre commercial, Brossard → Domicile, Saint-Lambert
Booking A-454402 - Received
- Filed by
- Sophie Tremblay, on behalf of the member
- RTL reference
- RTL-26-10022
- Due date
- None (closed)
- Assigned to
- Sophie Tremblay
Description of events
The trip lasted 1 h 40 for 9 km, with several detours.
Attachments
- Courriel-membre.pdf (PDF, 84 Ko)
- Reponse-RTL.pdf (PDF, 212 Ko)
History
Oldest first.
Complaint received
Member's email received and filed.
Sent to the RTL
Complaint sent to RTL customer service with the member's consent. Reference assigned: RTL-26-10022.
RTL opened an investigation
The RTL confirms it opened an investigation with the carrier.
RTL response received
Written response received: the RTL acknowledges the failure and lists corrective measures (carrier reminder).
Member informed – case closed
Response read to the member by phone and sent in their preferred format. Member satisfied.