Complaint P-2026-0143
RTL response received (step 4 of 5) Overdue
Safety – wheelchair securement · Jean-Guy Pelletier
Open in the AI assistant (case P-2026-0143)
Past due
Inform the member : due (6 days late).
Progress
- Received(completed)
- Sent to the RTL(completed)
- Under investigation (RTL)(completed)
- RTL response received(current step)
- Member informed – closed(upcoming)
Summary
- Member
- Jean-Guy Pelletier (no. 1006) · prefers : Mail
- Category
- Safety – wheelchair securement
- Incident
- , 10 h 15
- Trip
- Domicile, Saint-Lambert → Clinique médicale
Booking A-451202 - Received
- · In person
- Filed by
- Sophie Tremblay, on behalf of the member
- RTL reference
- RTL-26-10001
- Due date
- Overdue by 6 days
Inform the member - Assigned to
- Sophie Tremblay
Description of events
The wheelchair was secured at only two points. The member was frightened during hard braking.
Attachments
- Courriel-membre.pdf (PDF, 84 Ko)
- Reponse-RTL.pdf (PDF, 212 Ko)
History
Oldest first.
Complaint received
Member came to the office. Facts collected with them.
Sent to the RTL
Complaint sent to RTL customer service with the member's consent. Reference assigned: RTL-26-10001.
RTL opened an investigation
The RTL confirms it opened an investigation with the carrier.
RTL response received
Written response received: the RTL acknowledges the failure and lists corrective measures (carrier reminder).
Related calls
| Date | Direction | Notes |
|---|---|---|
| , 11 h 15 | Outgoing | Message laissé : réponse du RTL disponible. Rappeler avant 16 h. |