Complaint P-2026-0144
Under investigation (RTL) (step 3 of 5) Overdue
Driver conduct · Marc-André Bélanger
Open in the AI assistant (case P-2026-0144)
Past due
RTL response expected : due (4 days late).
Progress
- Received(completed)
- Sent to the RTL(completed)
- Under investigation (RTL)(current step)
- RTL response received(upcoming)
- Member informed – closed(upcoming)
Summary
- Member
- Marc-André Bélanger (no. 1002) · prefers : Email
- Category
- Driver conduct
- Incident
- , 17 h 40
- Trip
- Métro Longueuil → Domicile, Brossard
Booking A-452330 - Received
- Filed by
- Julien Martel, on behalf of the member
- RTL reference
- RTL-26-10008
- Due date
- Overdue by 4 days
RTL response expected - Assigned to
- Julien Martel
Description of events
The driver refused to assist the member to the door and made disrespectful remarks about the guide dog.
Attachments
- No attachments.
History
Oldest first.
Complaint received
Member's email received and filed.
Sent to the RTL
Complaint sent to RTL customer service with the member's consent. Reference assigned: RTL-26-10008.
RTL opened an investigation
The RTL confirms it opened an investigation with the carrier.