Hello, Sophie
Today is October 20, 2026. Here is what matters today.
Open complaints
12
cases in progress with the RTL
View open complaintsOverdue complaints
3
past their due date
View overdue complaintsFollow-ups today
2
callbacks planned today
View today’s follow-ups (FR)Calls today
5
calls logged
View the call logActive members
21
1 membership pending validation
View members
Follow-ups due today
- 10 h 30 – Wei Li : Nouvelle adhésion à valider ; rappeler cet après-midi pour le consentement.
- 11 h 15 – Jean-Guy Pelletier : Message laissé : réponse du RTL disponible. Rappeler avant 16 h. · case P-2026-0143
Overdue complaints
| Case | Member | Due date |
|---|---|---|
| P-2026-0143 | Jean-Guy Pelletier | Overdue by 6 days Inform the member |
| P-2026-0144 | Marc-André Bélanger | Overdue by 4 days RTL response expected |
| P-2026-0150 | Robert Gagnon | Overdue by 4 days Send to the RTL |
Due in the next 7 days
| Case | Member | Step | Due date |
|---|---|---|---|
| P-2026-0151 | Monique Leblanc | Received (step 1 of 5) | Send to the RTL |
| P-2026-0152 | Denise Paquette | Received (step 1 of 5) | Send to the RTL |
| P-2026-0145 | Carmen Rodriguez | Under investigation (RTL) (step 3 of 5) | RTL response expected |
| P-2026-0153 | Émilie Fortin | Received (step 1 of 5) | Send to the RTL |
| P-2026-0154 | Pierre Ouellet | Received (step 1 of 5) | Send to the RTL |