Complaints to the RTL

Tracking member complaints from intake to the response of the Réseau de transport de Longueuil (RTL).

Complaints – overdue3 cases, sorted by due date (soonest first)
CaseMemberCategoryReceivedStepDue dateRTL ref.Action
P-2026-0143Jean-Guy Pelletier
Saint-Lambert
Safety – wheelchair securementRTL response received (step 4 of 5) Overdue by 6 days
Inform the member
RTL-26-10001View complaint P-2026-0143 by Jean-Guy Pelletier
P-2026-0144Marc-André Bélanger
Brossard
Driver conductUnder investigation (RTL) (step 3 of 5) Overdue by 4 days
RTL response expected
RTL-26-10008View complaint P-2026-0144 by Marc-André Bélanger
P-2026-0150Robert Gagnon
Boucherville
Inaccessible informationReceived (step 1 of 5) Overdue by 4 days
Send to the RTL
Not sentView complaint P-2026-0150 by Robert Gagnon