Complaint P-2026-0141
Member informed – closed (step 5 of 5)
Significant delay · Ginette Lavoie
Open in the AI assistant (case P-2026-0141)
Progress
- Received(completed)
- Sent to the RTL(completed)
- Under investigation (RTL)(completed)
- RTL response received(completed)
- Member informed – closed(completed)
Summary
- Member
- Ginette Lavoie (no. 1001) · prefers : Phone
- Category
- Significant delay
- Incident
- , 8 h 05
- Trip
- Domicile, Vieux-Longueuil → Hôpital Pierre-Boucher
Booking A-448120 - Received
- · Phone
- Filed by
- Julien Martel, on behalf of the member
- RTL reference
- RTL-26-08987
- Due date
- None (closed)
- Assigned to
- Julien Martel
Description of events
The vehicle arrived more than 45 minutes late. The member missed a medical appointment and received no call.
Attachments
- Courriel-membre.pdf (PDF, 84 Ko)
- Reponse-RTL.pdf (PDF, 212 Ko)
History
Oldest first.
Complaint received
Member's call logged. Facts collected and read back to the member.
Sent to the RTL
Complaint sent to RTL customer service with the member's consent. Reference assigned: RTL-26-08987.
RTL opened an investigation
The RTL confirms it opened an investigation with the carrier.
RTL response received
Written response received: the RTL acknowledges the failure and lists corrective measures (carrier reminder).
Member informed – case closed
Response read to the member by phone and sent in their preferred format. Member satisfied.