Complaint P-2026-0151
Received (step 1 of 5)
Significant delay · Monique Leblanc
Open in the AI assistant (case P-2026-0151)
Progress
- Received(current step)
- Sent to the RTL(upcoming)
- Under investigation (RTL)(upcoming)
- RTL response received(upcoming)
- Member informed – closed(upcoming)
Summary
- Member
- Monique Leblanc (no. 1019) · prefers : Phone
- Category
- Significant delay
- Incident
- , 14 h 30
- Trip
- Domicile, Vieux-Longueuil → Pharmacie
Booking A-458990 - Received
- · Phone
- Filed by
- Julien Martel, on behalf of the member
- RTL reference
- Not yet sent
- Due date
Send to the RTL- Assigned to
- Julien Martel
Description of events
The vehicle arrived more than 45 minutes late. The member missed a medical appointment and received no call.
Attachments
- Notes-appel.txt (TXT, 3 Ko)
History
Oldest first.
Complaint received
Member's call logged. Facts collected and read back to the member.
Related calls
| Date | Direction | Notes |
|---|---|---|
| , 10 h 05 | Outgoing | Précisions sur l'heure prévue du rendez-vous. |