Complaint P-2026-0148
Under investigation (RTL) (step 3 of 5)
Vehicle accessibility · Sylvain Morin
Open in the AI assistant (case P-2026-0148)
Progress
- Received(completed)
- Sent to the RTL(completed)
- Under investigation (RTL)(current step)
- RTL response received(upcoming)
- Member informed – closed(upcoming)
Summary
- Member
- Sylvain Morin (no. 1012) · prefers : Phone
- Category
- Vehicle accessibility
- Incident
- , 11 h 20
- Trip
- Domicile, Brossard → Centre de réadaptation
Booking A-456010 - Received
- · Phone
- Filed by
- Sophie Tremblay, on behalf of the member
- RTL reference
- RTL-26-11036
- Due date
RTL response expected- Assigned to
- Sophie Tremblay
Description of events
The minibus ramp was faulty; the member had to transfer to another vehicle.
Attachments
- Notes-appel.txt (TXT, 3 Ko)
History
Oldest first.
Complaint received
Member's call logged. Facts collected and read back to the member.
Sent to the RTL
Complaint sent to RTL customer service with the member's consent. Reference assigned: RTL-26-11036.
RTL opened an investigation
The RTL confirms it opened an investigation with the carrier.