Member Member filing the complaint (required) Sorted by last name. Type the first letters of the name to jump in the list. Error: Choose the member filing the complaint.Choose… Benali, Fatima – Longueuil (1003) Bergeron, Lucie – Longueuil (1009) Bélanger, Marc-André – Brossard (1002) Caron, Michel – Boucherville (1022) Dubé, Hélène – Saint-Lambert (1013) Fortin, Émilie – Saint-Bruno-de-Montarville (1007) Gagnon, Robert – Boucherville (1004) Girard, Nathalie – Boucherville (1017) Haddad, Karim – Longueuil (1014) Joseph, Samuel – Longueuil (1020) Lapointe, Yves – Longueuil (1016) Lavoie, Ginette – Longueuil (1001) Leblanc, Monique – Longueuil (1019) Li, Wei – Brossard (1024) Morin, Sylvain – Brossard (1012) Nguyen, Thi Lan – Brossard (1005) O'Brien, Margaret – Saint-Bruno-de-Montarville (1015) Ouellet, Pierre – Boucherville (1010) Paquette, Denise – Saint-Lambert (1021) Pelletier, Jean-Guy – Saint-Lambert (1006) Rioux, Chantal – Saint-Bruno-de-Montarville (1023) Rodriguez, Carmen – Longueuil (1011) Roy, Antoine – Brossard (1018) Thompson, David – Saint-Lambert (1008)
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How was the complaint received? Filed by: Sophie Tremblay , on behalf of the member.
Incident Category List editable by administrators. Choose… Significant delay Vehicle no-show Safety – wheelchair securement Driver conduct Booking refused or changed Trip too long Vehicle accessibility Inaccessible information
Incident date (required) For example: 17 10 2026 Error: Enter the incident year as 4 digits, for example 2026.Approximate time For example: 9:30
Booking number (if known) Shown on the RTL confirmation. For example: A-460012
Pick-up location
Destination
What happened? (required) Use the member’s own words and read it back to them before saving. Error: Describe what happened.
What does the member expect? Optional. For example: an apology, a refund, a change in practice.
Attachments Optional. PDF, image or document, 10 MB maximum each. You can add more later.